Date of Award

8-1-2024

Document Type

Dissertation

Degree Name

Doctor of Education (EdD)

Department

Educational Leadership

First Advisor

Dr. Jocelyn Gutierrez

Abstract

This qualitative, single-case study investigated undergraduate students' perceptions and experiences of the academic advisement approach in the Information and Communication Technologies (ICT) academic program at the University of Wisconsin Stout. Focusing on holistic advising to address diverse and evolving needs, the study aimed to inform academic advisement practices within the ICT program by creating and implementing an ICT program academic advisement handbook and adding to the field of practice. Data collection involved on-campus and online focus groups with undergraduate ICT program students, questionnaires with ICT program advisors, and documentation analysis to triangulate the findings. Using Merriam’s (1998) approach to data analysis, thematic and narrative analysis were applied to identify primary themes and sub-themes, and member checking was used to ensure data validation. Findings from the study suggest participants value a holistic, student-centered approach to advising based on quality, flexibility, and an individualized approach that fosters connections with peers, faculty, staff, alums, and industry partners. The findings have implications for ensuring advisors have professional development opportunities, proper training, knowledge of the program and university requirements, support and resources from the university, and time to provide individualized mentorship to students. Suggestions for further research include longitudinal studies and further exploring technology integration in advisement. Advisors are encouraged to utilize insights from the research and the ICT Academic Advisor Handbook to support students better and promote their success. Ongoing research and innovation in academic advisement are vital for meeting students' evolving needs.

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