Receiver Apprehension & Listener Style Retention

Authors

Karlene T. Clark, University of North DakotaFollow

Files

Description

Receiver apprehension is the anxiety patrons feel when approaching someone for help. There are different types of ways in which people process information, some of which can be a detriment to the person hoping to learn something or just have a question answered. This presentation looks at the different styles of listeners and how librarians can utilize this knowledge to better meet the needs of patrons coming to the reference desk for assistance.

Publication Date

10-7-2021

Document Type

Presentation

City

Grand Forks, ND

Disciplines

Library and Information Science

Comments

Presented at the 2021 NDLA Annual Conference on October 7, 2021 in Grand Forks, North Dakota.

Recommended Citation

Clark, Karlene T., "Receiver Apprehension & Listener Style Retention" (2021). Librarian Posters and Presentations. 18.
https://commons.und.edu/cfl-lpp/18