New student service hub is ready to serve and eager to provide information, assistance to all UND students

David L. Dodds

Document Type

Article

Publication Date

1-12-2015

Abstract

New student service hub is ready to serve and eager to provide information, assistance to all UND students

One-Stop Student Services is the place to be this time of year for all students whether they’re new to the University of North Dakota or not.

“Things are definitely ramping up right now, especially for students who are transferring or coming into UND this spring semester,” said Joshua Lindenberg, director of One-Stop. “The whole month of January, with students continuing to change enrollment, getting financial aid disbursed, and refunds, will be busy for our office.”

To accommodate the anticipated surge in students, One-Stop, located conveniently on the main floor of the Memorial Union, the University has installed a “walk-in electronic waiting room” system. The system allows students to log on and see how busy walk-in traffic is at the service center.

“They can check in, and if it will be a few minutes, they can go get a coffee or find a comfortable seat anywhere in the union and just watch for their name in the waiting room from their laptop, tablet or phone,” Lindenberg said.

One-Stop, which opened at UND in October, is a central information and services center focused on students' every need. One-Stop co-locates the services of UND Student Account Services, Parking Services, the Student Financial Aid Office and the Registrar's Office in one convenient location. Among other things at the center, students are able to register for classes, review grades, accept financial aid awards and pay bills.

Lindenberg encourages all UND students to stop in at some point early in the semester to make sure that there are no problems with their accounts.

“Whether it be a registration or financial-aid hold, or they just want to know what their bill will be after financial aid posts to their account, we are ready and willing to take a quick look to ensure that come February they can be working hard in their classes, not working hard to complete a process or get their bill paid,” he said.

One-Stop also has implemented “live chat,” so now anyone can chat directly with its service professionals through the UND.edu/onestop website. Students who visit One-Stop also receive surveys on whether or not they are satisfied with the services provided.

“We take their feedback very seriously and are continuously evaluating what we are doing and how we are doing it,” Lindenberg said. “We are also trying to connect with students more through social media, so we have a brand new Facebook page www.facebook.com/UNDonestop, as well as twitter @UNDonestop.”

Lindenberg added that student can also call One-Stop at 701.777.1234 with any questions or concerns they might have.

He said all four One-Stop staff members are on hand to answer student questions Monday through Thursday, 8 a.m. to 4:30 p.m., and Friday, 9 a.m. to 4:30 p.m. However, a couple of One-Stop professionals will remain on duty until 5:30 p.m. each day to provide additional convenience for students.

Lindenberg says One-Stop documents its interactions with students, making it easier to follow up and make sure students had all of their questions answered or to monitor accounts to ensure every process is completed.

“We are also able to use that data to pinpoint the questions that students have ? essentially to find the trends ? we can then anticipate more of those questions coming in and make sure we have the most up-to-date information for students, he said.

Lindenberg said One-Stop also will be holding a Trivia Day each month during the spring semester, when it will post a question through social media as well as the UND student text messaging system. Students can come into One-Stop, answer the question, get a One-Stop cup, and become eligible for a grand prize drawing in April.

“It’s definitely a reason to like us on Facebook and follow us on Twitter,” Lindenberg said.

David Dodds University & Public Affairs writer

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