Document Type

Article

Publication Date

Summer 2023

Publication Title

HindSight

Volume

35

Abstract

Improving our understanding from safety reporting is part of the raison d'etre of Just Culture, and voluntary reporting has a critical role. Comparing the attitudes and behaviors of pilots, dispatchers, air traffic controllers, and maintenance personnel, this paper highlighting dissertation research finds important differences between the groups, shedding light on the challenges and opportunities ahead. This study found that (1) principles of Just Culture in the US have not permeated significantly beyond pilots and dispatchers, (2) maintenance and ATC personnel reported a lack of resources and opportunities for remediation, with reporting programs often being punitive or perceived as such, and (3) all employee groups expressed frustration over a lack of feedback after reporting, discouraging further reporting.

DOI

10.31356/avi-fac064

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