Uses of Social Media to Inform Operational Response and Recovery During an Airport Emergency
TRB's Airport Cooperative Research Program (ACRP) Synthesis 82: Uses of Social Media to Inform Operational Response and Recovery During an Airport Emergency summarizes airport practices and tools used by airport emergency managers. Using social media for emergency management, airports glean information and intelligence from the stream of posts and messages passing through social media and then apply this information to enhance situational awareness and resource allocation decisions by emergency managers. Such uses raise the stakes for timeliness of data extraction and validation of the results, especially if the information is going to be used for resource allocation and other decision making.
Reproduced with permission from the National Academy of Sciences, Courtesy of the National Academies Press, Washington, D.C.
James F. Smith and Kim Kenville. "Uses of Social Media to Inform Operational Response and Recovery During an Airport Emergency" (2017). Aviation Faculty Publications. 55.