Applying Additional Self Service Methodologies to Commercial Aviation Baggage Handling: Is A Potential “Win-Win” Being Left on the Table?
Date of Award
Master of Science (MS)
This project looks at the possibility that airlines are overlooking an opportunity to save money and at the same time provide a better service to their customers. On certain regional-jet flights, airlines handle carry-on baggage in a way that avoids many of the pitfalls that drive mishandled baggage claims on other flights. This paper investigates the feasibility of using this very reliable carry-on bag system for all bags (checked and carry-on) on all passenger flights, thus potentially enabling commercial airlines to provide a more reliable service that customers prefer. Since the system, in this paper deemed the “pink-tag system”, involves increased customer self-service, it may result in dramatically lower costs to the airlines as well.
Denny, Derrick, "Applying Additional Self Service Methodologies to Commercial Aviation Baggage Handling: Is A Potential “Win-Win” Being Left on the Table?" (2010). Theses and Dissertations. 365.