Date of Award

January 2018

Document Type


Degree Name

Doctor of Philosophy (PhD)


Education, Health & Behavior Studies

First Advisor

Zarrina Azizova


The information technology field changes at a fast rate and, combined with the fast pace of change in the higher education environment, it is more important than ever that Information Technology professionals be productive and that retention rate increase in this field. This phenomenological study is an exploration of the professional experiences of IT workers in higher education, including the organizational, leadership, and individual level qualities that shape that experience. The ACHIEVE model is utilized for the theoretical framework for this study as it relates to an impact of leadership practices on followers’ performance. The results of this study provide recommendations to higher education leaders on how to assist IT workers to meet the needs of the institution, contribute to IT worker retention, and to support IT worker professional development and growth within higher education.