Date of Award

January 2012

Document Type


Degree Name

Master of Arts (MA)



First Advisor

Daphne Pedersen


Using data from the Pew Internet & American Life Project's 2008 Networked Workers Survey (N = 306), this study evaluates the relationship between professional employees' perceptions of information and communications technology (ICT) use and job satisfaction. The differential salience approach guides this research by highlighting the importance of resources and demands to employees' experiences at work. Descriptive statistics reveal that professional employees perceive ICT as both a resource and demand. Bivariate correlations and OLS regression demonstrate a statistically significantly association between job satisfaction and ICT as a resource and demand. ICT as a resource is positively associated with job satisfaction while ICT as a demand is negatively associated with job satisfaction. Implications, limitations, and suggestions for future areas of research are discussed.