Helping users find the need-to-know information on a library website can be difficult, especially if the site’s structure itself confuses them or leads them to unexpected places. A library site may start small but grow larger and more unwieldy every year until users are lost in a maze of disconnected, outdated, or even missing pages. In this episode, you'll find out how to update your site's information architecture (IA) and simplify your navigational structure. You’ll also learn how identifying content owners makes content clean-up easier to finish and simpler to maintain. We’ll walk through steps to make sure your IA informs site navigation in a way that leads users the way they need to go. We’ll also discuss how to identify important content and distill it in a way that helps users get what they need without becoming frustrated. After this episode, you'll be able to help users easily find what they need and make sure it's still relevant when they get there!
Jessica D. Gilbert Redman. "The Taming of the Site: Helping Users Find What They Need Where They Expect It" (2020). Librarian Publications. 5.
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