Title

UND cuts ribbon for grand opening of One-Stop Student Services Center

Authors

David L. Dodds

Document Type

Article

Publication Date

10-8-2014

Abstract

UND cuts ribbon for grand opening of One-Stop Student Services Center

The University of North Dakota is taking enhanced students services one-step farther.

On Tuesday, Oct. 7, UND administrators and student leaders cut the ribbon for the grand opening of the school's new One-Stop Student Services Center, located conveniently in the heart of campus action on the main floor of the Memorial Union. About 150 people gathered to take part in the celebration, which was led by UND President Robert Kelley and Vice President for Student Affairs Lori Reesor.

One-Stop is a central information and services center focused on students' every need. One-Stop co-locates the services of UND Student Account Services, the Parking Office, the Student Financial Aid Office and the Registrar's Office in one convenient location. Among other things, students will be able to register for classes, review grades, accept financial aid awards and pay bills. One-Stop officially opened for its first full day of business on Wednesday, Oct. 8.

President Kelley said the launch of One-Stop is a concrete example of UND's dedication to being an exceptional place for students to live, learn and succeed.

"Our staff and faculty continue to find ways to enhance the student experience on this campus," Kelley said.

Reesor mentioned an early conversation with UND Provost and Vice President of Academic Affairs Tom DiLorenzo when One-Stop was just an idea.

"Provost DiLorenzo said make it happen and make it happen now," Reesor recalled.

Reesor also credited Laurie Betting, associate vice president of health and wellness and chair of the Memorial Union and McCannel Hall renovation committee; Lisa Burger, assistant vice president of student academic services; and Josh Riedy, vice provost and chief strategy officer, with playing key roles in the development of One-Stop.

Amanda Heubach, a UND graduate student who served on the One-Stop planning committee, said, across the nation in higher education, the idea of eliminating the "labyrinth" of administrative processes from the student experience is considered a best practice. She said she's excited that UND has taken such a big step toward convenient, centralized student services.

Joshua Lindenberg, director of One-Stop, said the simple goal of the new student services center is for students to "get the right answers from the first person they talk to."

More about One-Stop

The hours of operation for One-Stop will be 8 a.m. – 4:30 p.m., Monday through Friday. Inquiries made during the evenings and weekends by telephone or online will be addressed promptly during the next business day. One-Stop can be reached at 701.777.1234.

"One-Stop staff will help ensure students know exactly where they can go to quickly resolve their issues and avoid confusion," Lindenberg said. "If there is a problem, we can take that on and work with the complexities."

One-Stop will also be performing "follow-up checks" to make sure that students were able to find what they needed and were able to complete everything. UND plans to measure the success of One-Stop by increased retention rates, student satisfaction surveys and an increased number of graduates.

David Dodds University & Public Affairs writer

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